Acceptable Use Policy

You must not use the platform to:

• commit, support or attempt fraud;
• purchase products using stolen, unauthorised or unlawfully obtained funds;
• submit false identities, forged documents or misleading registration details;
• impersonate another customer, seller, administrator, financial institution or service provider;
• facilitate unlawful telecommunications, financial or identity-related activity;
• violate the rights, privacy or property of another person;
• evade lawful restrictions, sanctions, investigations or platform enforcement; or
• carry out any activity prohibited by applicable law.

You must not:

• use a payment method without the account holder’s permission;
• manipulate, forge or alter payment receipts, references or screenshots;
• repeatedly submit payments designed to exploit duplicate-credit or verification processes;
• falsely claim that a validly delivered product was not received;
• submit abusive, dishonest or repeated refund and chargeback claims;
• attempt to obtain both a completed service and a refund for the same transaction; or
• interfere with Paystack, a bank, Mobile Money operator or another payment provider.

Suspected payment fraud may result in an order being stopped, an account being restricted and relevant transaction evidence being preserved for investigation.

You must not:

• create accounts using false or misleading information;
• access another person’s seller account, wallet, payout account or administrative area without permission;
• share passwords, one-time verification codes or security credentials with unauthorised persons;
• bypass identity verification or payout-account security controls;
• create multiple accounts to evade restrictions, withdrawal limits or enforcement actions; or
• transfer or sell a seller account without platform approval.

Users are responsible for protecting their login details, email accounts, devices and verification codes.

You must not:

• attempt to access restricted systems, databases, files or administrative controls;
• test, scan or exploit vulnerabilities without written permission;
• bypass rate limits, security checks, circuit breakers or access restrictions;
• introduce viruses, malicious code, automated attacks or harmful scripts;
• overload, disrupt or interfere with platform availability;
• scrape, copy or collect platform data using automated tools without permission;
• reverse-engineer private platform functionality where prohibited; or
• manipulate order, wallet, price, payout or transaction records.

Security testing must not be performed without prior written authorisation from Datamax.

You must not:

• knowingly submit incorrect receiver numbers or registration details;
• repeatedly place the same order while an earlier request is still processing;
• falsely report completed orders as undelivered;
• submit altered screenshots or incomplete evidence to support a complaint;
• expose or publish result-checker PINs and later claim that they were compromised by the platform;
• attempt to reuse, resell or fraudulently redeem a digital voucher; or
• abuse support channels to pressure a seller or administrator into approving an improper refund.

Customers must provide accurate information and genuine evidence when requesting order support.

Customers, sellers and platform representatives must communicate respectfully.

You must not:

• threaten, harass or intimidate another person;
• use discriminatory, abusive, sexually inappropriate or hateful language;
• repeatedly contact a seller or administrator after a matter has been clearly addressed;
• publish another person’s private information without permission;
• make knowingly false public accusations about a seller, customer or the platform; or
• impersonate platform support or communicate misleading information as an official notice.

Sellers must not:

• misrepresent delivery speed, product availability or service guarantees;
• advertise unsupported products through their store;
• set prices below permitted platform base prices;
• collect customer payments outside approved channels while representing them as platform payments;
• misuse customer phone numbers, order details or personal information;
• direct customers to fraudulent payment pages or unauthorised services;
• manipulate wallet balances, commissions or withdrawal requests;
• conceal customer complaints or provide misleading order information;
• use the Datamax name, logo or branding in a misleading manner; or
• encourage customers to breach these policies.

More detailed seller responsibilities are contained in the Seller Agreement .